Frequently Asked Questions
We are continually adding to our FAQ section so if you do not see the question and answer you’re looking for please let us know and we will give you an immediate answer and add to this section.
Can I send attachments with my order?
Yes, if you have any sketches or examples we are more than happy to base some initial concepts on them. After filling the order form please email the attachment(s) to email@example.com
Can I finalise more than one logo?
We make an unlimited amount of changes to all logo concepts however as part of all of our packages we supply final files for one chosen logo. If you would like to finalise more than one design it is not a problem however creating all files takes about an hour so we charge a small admin fee of £25+VAT per logo to cover the studio time.
Do I own the finalised logo?
Yes, you have complete ownership rights to the finalised logo(s) and are free to do with it as you please. As we do not use any clipart or template images you have the right to get the logo copyrighted or trademarked.
Do you use Clipart or Template imagery?
No, every design by British Logo Design is 100% custom and original. We design from scratch per client requirements.
How do I know you are a real company?
We are a UK Limited company registered in England and Wales number 10012000. Registered office: 20-22 Wenlock Road, London, N1 7GU. If you would like to speak to someone before you do an online order we understand, you can call us on +44 (0)1256 326326
How many revisions am I allowed?
No matter what we are designing, unlimited revisions come as standard. It is our 100% satisfaction guarantee that we will keep designing until you are happy.
What if I do not like the first set of designs?
We offer unlimited design revisions and it is extremely unlikely that there is nothing we can take forward to the second stage of revisions. We will work together and have a chat about where we went wrong and make sure the revised designs follow your feedback. It is impossible to design unlimited new concepts within our promotional packages, however, we are confident that our quality will show.
Is there a limit on the number of designs I can ask for changes?
No, you can ask for as many changes on as many designs, as many times as you like. So as long as you don’t change the brief, we will keep going until you are happy.
FILE TYPES EXPLAINED
What files do I receive and how are they used?
British Design Experts supply a number of files suitable for print and web use. Don’t worry if you cannot open certain files. You need specialised software to open some of the files we send that are meant for professionals.
Below is a list of files we send as part of our packages and a short explanation to how they are used. Unlike most of our competitors we do not charge to supply.
.JPG or .JPEG (Joint Photographic Experts Group)
This is most probably the most well-known, and common image file type. You will be able to open this file type on your computer and can use it for most on-screen needs such as your website, and Microsoft products like Word and PowerPoint. This file type is of reasonably low quality and not ideal for print.
.GIF (Graphics Interchange Format)
Again, a well-known file type suitable for most on-screen needs. Unlike the .jpg file we supply this file with a transparent background making it ideal to put onto coloured backgrounds, whether for your website or presentations.
.PNG (Portable Network Graphics)
Like the .gif file this is also transparent but better quality (higher res). It is ideal to place on your website if not sitting on a white background and was created to replace the .gif file.
.PDF (Portable Document File)
A PDF file allows a document to be displayed no matter what operating system you are using. It includes text, fonts, graphics and other information. This file type can be requested by your printer (print ready PDF may be required)
.EPS (Encapsulated PostScript)
This file type is the most commonly used file by professional printers and embroiderers etc. They will be able to reduce and increase the size of the image without any loss of quality. You may not be able to open this file type on your own machine.
.AI (Adobe Illustrator)
Adobe Illustrator is the professional program your logo will be designed in and is the ‘source’ file. Unlike most other online designers we do not charge to supply this design and give it out as standard. This file is the best file type to give to professional printers and designers. They will be able to reduce and increase the size of the image without any loss of quality. You may not be able to open this file type on your own machine.
.TTF (True Type Fonts)
We supply the fonts used in your designs. You can then upload them to your computer and they will appear in your font dropdown list. To upload them simply open the file and select ‘install.’